Terms and Conditions

Services and/or Goods Agreement between AutoRara Ltd and The Customer

1. Definitions

1.1 In these Terms:

• “Goods” means parts, components, vehicles, or materials supplied by AutoRARA.
• “Services” means restoration, repair, fabrication, paint, mechanical, and associated services.
• “Order” means the agreed scope of works confirmed in writing.
• “We/Us” means AutoRARA Ltd.
• “You” means the Customer.

2. Contract Formation

2.1 A contract is formed when we confirm acceptance of your Order in writing.

‍

2.2 The Order and these Terms form the entire agreement.

3. Changes to Scope

3.1 Restoration projects are dynamic. Estimates may evolve as work progresses.

‍

3.2 Any material change will be communicated and agreed before continuation.

4. Warranty

4.1 Core Workmanship Warranty (All Services)

All Services carried out by AutoRARA are warranted against defects in workmanship for a period of 3 months or 3,000 miles (whichever occurs first).

This warranty covers:

• Incorrect installation
• Workmanship failure
• Assembly errors

This warranty does not cover:

• Pre-existing faults
• Age-related failure
• Normal wear and tear
• Third-party component failure

Due to the nature of classic and specialist vehicles, this warranty applies to the workmanship delivered and not to the overall condition or performance of the vehicle as a whole.

‍

4.2 Mechanical & Fabrication Works

Mechanical, fabrication, and structural works are covered under the Core Workmanship Warranty unless otherwise agreed in writing.

Where complete systems are designed, supplied, and installed by AutoRARA, an extended warranty may be agreed on a case-by-case basis.

‍

4.3 Third-Party Components

Where components are supplied by third-party manufacturers:

• Manufacturer warranties apply
• AutoRARA warranty applies only to installation

We do not warrant the performance or longevity of third-party components beyond their original manufacturer’s guarantee.

‍

4.4 Customer-Supplied Parts

Any parts supplied directly by the Customer are entirely at the Customer’s risk.

Warranty applies only to installation workmanship under Clause 4.1.

‍

4.5 Trim & Interior Works

Trim, upholstery, and interior works are covered under the Core Workmanship Warranty.

This does not cover:

• Material wear
• UV fading
• Stretching or natural ageing

4.6 LUSTRA X Programme Warranty

Where paint and bodywork are delivered under the AutoRARA LUSTRA X Programme, the following applies:

Duration: Up to 36 months from completion (or as agreed per project).

Scope:

• Structural integrity of the paint system (including adhesion and delamination)
• Defects in preparation and application

Rectification:

AutoRARA will inspect and carry out targeted repair work appropriate to the defect. This may include localised refinishing rather than full repainting.

Conditions:

• Vehicle must be maintained appropriately
• Annual inspection by AutoRARA (or approved partner) may be required

Exclusions:

• Stone chips or impact damage
• Environmental damage
• Poor storage or maintenance
• Third-party interference

Transferability:

This warranty may transfer to a new owner provided they accept the same conditions.

‍

4.7 LUSTRA X Standalone Warranty

Where paint services are provided outside of a Programme Service:

Duration: 12 months from completion.

Scope:

• Defects in workmanship and application

Limitations:

• Applies only to work completed by AutoRARA
• Does not extend to underlying structures not restored by us

Rectification:

Repair-based only.

‍

4.8 Programme Services Warranty Enhancement

Where Services are delivered as part of a full AutoRARA Programme, additional warranty confidence may be provided due to:

• Controlled project sequencing
• Full system visibility
• Documented inspection and verification

As a result, AutoRARA may extend or enhance warranty provisions on selected elements where full system responsibility is retained.

‍

4.9 General Warranty Conditions

All warranties are subject to the following conditions:

• Proper use and maintenance of the vehicle
• No unauthorised third-party work
• Vehicle must be made available for inspection where required

AutoRARA reserves the right to inspect and verify any claim prior to undertaking rectification.

5. Insurance

5.1 We maintain appropriate motor trade, road risk, and public liability insurance.

5.2 A summary of insurance cover can be provided upon request.

6. Removed Parts

6.1 Removed parts will be retained upon written request.

6.2 Storage of retained parts may be subject to reasonable storage fees.

6.3 If no request is made within 14 days of completion, parts may be disposed of.

7. Vehicle Use

7.1 You authorise us to drive and test the vehicle as required for the Services.

8. Payment Terms

8.1 Goods may require payment in advance or deposit.

8.2 Services will be invoiced periodically.

8.3 Payment terms: 7 days unless otherwise agreed.

We reserve the right to pause or limit further work where outstanding balances are not aligned with project progression or remain unpaid.

8.4 Late payments may incur interest and storage/holding fees.

8.5 Lien Over Vehicle and Goods

We shall have a general and particular lien over the vehicle and any associated parts, materials, or goods in our possession for all sums due from you to us under any contract.

8.6 Right to Retain Possession

We reserve the right to retain possession of the vehicle until all outstanding invoices, interest, storage fees, and any other sums due are paid in full.

8.7 Storage & Charges on Default

Where payment is not made when due:

• Storage charges will apply at a reasonable daily or weekly rate
• We may suspend all work immediately

8.8 Notice of Default

If payment remains outstanding for 14 days after written notice, we reserve the right to issue a formal notice of default.

8.9 Right of Sale

If the outstanding balance remains unpaid for 60 days after formal notice, we may sell the vehicle and/or any associated parts:

• by public auction or private sale
• at a reasonable market value

8.10 Application of Sale Proceeds

Proceeds from any sale will be applied in the following order:

1. Costs of sale (including storage, legal, auction fees)
2. Outstanding invoices, interest, and charges
3. Any remaining balance will be returned to you

8.11 Shortfall

If the sale proceeds do not cover the total amount owed, you remain liable for the remaining balance.

8.12 Customer Warranty of Ownership

You warrant that:

• You are the legal owner of the vehicle;
• There is no undisclosed finance or third-party interest;
• You have full authority to instruct us and grant this lien.

9. Collection & Storage

9.1 We require a minimum of 5–10 working days’ notice to arrange vehicle collection.

9.2 Once notified that the vehicle is ready, collection should occur within the agreed timeframe.

9.3 Storage charges may apply after this period.

10. Liability

10.1 We are responsible for foreseeable loss resulting from our negligence.

10.2 Our total liability is limited to the lower of:

• The agreed vehicle value (if declared); or
• The limit of our applicable insurance cover.

10.3 We are not liable for:

• Pre-existing faults
• Indirect or consequential losses
• Loss of business or profit

10.4 Nothing excludes liability for death, personal injury, or fraud.

11. Cancellation

11.1 Either party may cancel with 30 days written notice.

11.2 Work completed to date remains payable

11.3 Upon cancellation, we may store the vehicle for up to 30 days (subject to storage charges) to allow collection.

12. Assignment

12.1 We may transfer obligations only with notice to you.

12.2 Such transfer shall not be unreasonably objected to by you.

13. General

13.1 These Terms are governed by English law.

13.2 Each clause operates independently.

14. AutoRARA Restoration Positioning

14.1 All work is carried out in accordance with our “Restoration Journey” principles:

• Assessment
• Build Diary
• Build Book

14.2 Where clients follow this structured process, enhanced transparency and warranty options may be available.

‍